If you cannot attend an appointment for any reason PLEASE INFORM US AS SOON AS POSSIBLE in order for us to give the slot to someone else.
ON THE DAY - please telephone 01295 256 261 or you can text us on 07501329572 stating your surname and date of birth to cancel your next appointment. Please note this number is for texts only. Calls are not answered.
MORE THAN 24 HRS - email, telephone us or you can text us on 07501329572 stating your surname and date of birth to cancel your next appointment. Please note this number is for texts only. Calls are not answered.
Even a last minute cancellation can sometimes be used. If you do not cancel and you do not turn up we reserve the right to use our DNA policy.
The DNA policy applies to patients who have missed three appointments. We have a huge number of appointments wasted by patients not coming, sometimes even when they booked on the day! If you regularly miss appointments we reserve the right to remove you from our list as this is not fair on the vast majority of our patients who turn up at the right time.
It may be frustrating when your Doctor runs late but this is due to the time they are giving another patient. One day this may be you,. We do try to run on time so be please be patient. If you arrive late however we reserve the right not to see you. The receptionist will ask your G.P. if they are prepared to see you when you do arrive.
If you know you may be a few minutes late it is best to ring ahead. Most doctors will still see you if their workload permits it.